Modern approaches to digital onboarding

Streamlining the user experience and increasing digital security

Gatepoint Research conducted a survey on modern approaches to digitally onboarding customers. This report offers insights on optimizing customer onboarding to protect brand integrity, based on a survey of 200 enterprise product leaders.

By utilizing modern approaches to digital onboarding, companies can mitigate fraud while improving the customer experience to grow the brand and maintain trust.

This report provides insight into:

  • The importance of digital customer onboarding strategies for company growth
  • The technologies that detect new user risk
  • The rate of fake and fraudulent accounts

Tell us more about yourself



Which of these are most important to you when it comes to your customer journey ?

A quick, easy process for my customers to onboard or log in
Thorough ID verification and fraud detection during sign-up/log-in to keep my business and customers safe
Establish a reliable and secure customer communication channel (e.g. SMS, verification, WhatsApp, RCS and more)
Why should I have to choose? I want both a frictionless customer journey and thorough fraud prevention

What role do you play when your company makes decisions to invest in digital technology?

I am the decision maker
I am on a team of decision makers
I research and inform the decision
I am a subject matter expert/business user
If other, please specify

I would love to have a Telesign expert to share more information with me.

Yes
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